Retail King GTA

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refund or Credit ONLY APPLY TO single items in our shop. There are NO REFUNDS OR EXCHANGES on MYSTERY BOXES due to the nature of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines/books cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Refunds

Once your return is received and inspected, We will check our database and our employee will check to see if the Return can be accepted.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item if we have it in stock. If we don’t have it in stock, We can refund you your money.

Shipping returns

To return your product, you must bring your product back to our warehouse were one of our employees checks the product and deems if its allowed for return or not.

Need help?

Contact us at retailkinggta@gmail.com for questions related to refunds and returns.